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NHS Brent is starting 2011 on a positive note by helping their residents to find out more about the GP Patient Survey that could soon be dropping through their letterboxes. Beginning in January, NHS Brent will be running roadshows and patient participation events at two local supermarkets and in their health centres. All residents are invited to visit them to find out about the survey and how their involvement can help shape and improve the levels of care and service they receive when they visit their GP.
The roadshows will take place as follows:
20th – 22nd January 2011
Asda Forty Lane
Town Centre
Wembley HA9 9EX
10th – 12th February 2011
Sainsbury’s
Willesden High Road
Brent Park
London NW10 2TD |
The surveys give patients the chance to tell the NHS what they want to see happening with their GPs and local health services. It also allows NHS Brent to tell people what changes have already been made in response to feedback from previous surveys, such as the introduction of appointment reminder texts and online appointment booking.
The GP Patient Survey is part of the Government’s commitment to make the NHS more responsive to patients’ needs and asks questions about issues such as how easy it is to book an appointment, the opening hours of their local GP Surgery and the standard of care they receive.
To read more please click on the poster above.
| Just what the doctor ordered |
In a recent GP Patient Survey, you told us what things you needed that would improve your GP service. We’ve started to roll some of them out in Brent already, so you will begin to notice you’re getting much better access to your GP practice.
More appointments, more opening hours
Some people would like an appointment early in the morning or later in the evening, after work. Saturday openings would also be helpful. So, in Brent, we’re aiming to be a lot more flexible with appointments. This way, you get to see your doctor of choice, at a time that suits you.
More telephone lines and advanced booking
Now it should be easier to get through to your practice and book an appointment. And, if it’s not urgent, many of our practices now allow you to book up to 4 weeks in advance, which means you really can see the doctor you prefer.
Online booking and cancellation
From work or from home, you can now book an appointment online at many of our practices. Just go to your practice’s website and follow the instructions. It couldn’t be easier. If you have to cancel an appointment, you can also do it online. Let us know because we can give it to another patient, which will create faster access for everybody.
Online repeat prescription service
If you don’t need to see a doctor for your prescription, just order it online and collect it from your practice or pharmacy.
Text reminder service
There’s no reason to forget your appointment anymore. A lot of Brent practices are now texting patients as a reminder.
Information screens in surgeries
These show all sorts of patient information films and we’re busy installing them around the borough.
Staff training
All Brent practice staff have received customer service training to help them provide a positive patient experience and to help patients
Who says we don’t act on what you tell us?
Public and Patient leaflet
