PALS - We are here to help you

As a patient, relative or carer you may sometimes need to turn to someone for help, advice and support. This is where the PALS service come in. We provide confidential advice and support, helping you to sort out any concerns you may have about the care you receive at NHS Brent, and guiding you through the different services available from the NHS. The Patient Advice and Liaison Service focuses on improving the patient's experience at NHS Brent.

PALS is not part of the complaints procedure itself but they might be able to resolve your concerns informally or tell you more about the complaints procedure and independent complaints advocacy services.

PALS also likes to encourage patients to let us know what we are doing right in NHS Brent - so if you have a compliment about an NHS service or member of staff let us know by e-mail, letter or phone.

You can contact NHS Brent PALS in the following ways:

Telephone:		020 8795 6771
E-mail:		pals@brentpct.nhs.uk
Fax:		020 8795 6770

Or write to us: The Patient Services Department Wembley Centre for Health & Care 116 Chaplin Road Wembley, Middlesex HA0 4UZ NHS Brent Complaints, comments, concerns or compliments leaflet
Opening Hours 10.00am - 4.00pm Monday - Friday. Outside of opening hours please leave a message on the answerphone.